Once upon a time is open from 07:00 – 19:00, 51 weeks a year.
A £250 fee will be required as a deposit we charge a £50 admin fee and the remainder will be fully refunded when the child leaves having given the required 4-week notice. The fees will be required to be paid monthly on the 25th of each month. The fees are fully inclusive and cater for all nappies, wipes, sudocream. It also covers all meals including a freshly cooked meal at lunch times, snacks and afternoon tea.
In the case of younger children, nappies, formula milk and baby food are also included.
We Offer funded hours for:
• For working families in England
• With 3 and 4-year-old children
• A total of 1,140 hours per year
• Fixed Funded Hours are 9-12am and 1-4pm
Early and late payment fees
All fees must be paid a month in advance, these can be paid via cash, direct debit or internet banking.
There is a late payment fee of £5 per day
Late collection charges
At Once upon a time we do not charge parents for occasional late collection of children for up to 5 minutes after the agreed collection time. However late collection does cause significant disruption and increased staff costs. Therefore repeated late collection or collection beyond 5 minutes after the end of the session will be charged at £10 per 15 minutes or part thereof. Parents who have difficulty collecting by 6.00pm can pre-book a late collection (up to 7.00pm) but please note that a minimum of 48 hours notice may be required in order for us to guarentee appropriate staff cover.
Please ensure that you drop your child off at their allocated start time.
Staff members start at different times to ensure the ratios are adhered to dependant on individual children’s booking patterns.
If you enter the room before your child’s start time you will be asked to wait outside the room until the time of your child’s session. This is to ensure that the room is not out of ratio. We hope you understand that we are taking this measurement to ensure the safety of our children and staff.
We will always try to accommodate extra sessions, however these are subject to availability and we will require full payment at the time of booking.